Before Christmas, Emma's story splits into two possibilities. In one she goes home to reconnect with an old friend, in the other she explores a new crush in the city.
Annabelle (Christine Taylor), a widowed journalist, begrudgingly accepts an assignment on Kris Kringle, a Santa Claus impersonator who lives in a small, Christmas-themed town. To her surprise, Anna is enchanted by Kris and the townspeople who love him. As her involvement with the town grows, Anna is able to put the past behind her and open herself up to love again.
Schoolteacher Elizabeth and Constable Jack's relationship starts to heat up as they are forced to spend more time with each other. They especially bond in the wake of their shocking arrest of widowed mother Cat Montgomery.
Kat is presented with a book deal that asks her to dredge up terrible memories. Del wants to say goodbye to the past, while Alice yearns to return there.