With the holiday season at hand, single mom Nicky Talbot is unemployed and struggling to afford a nice Christmas with her 8-year-old daughter. Hearing that Cartwright’s Department Store is hiring temporary holiday help, Nicky rushes in to apply, but is rejected by Senior VP Fiona Aldrich, who considers Nicky a threat to the relationship she hopes to have with Bill, a charming and handsome store manager. In a whimsical turn of events, Harry Osbourne, claiming to be a consultant from corporate headquarters, encourages Nicky to dress up and begin working as Cartwright’s store Santa Claus. With the magical help of Harry, Nicky keeps the job, but nobody knows Cartwright’s Santa Claus is a woman. Will she be able to keep her job if her secret gets out?
Hailee Anderson (AnnaLynne McCord), a well-known entertainment reporter for a network morning show, is humiliated when her oft-absent investment banker fiancé, Jason (Drew Scott) is revealed to be linked to a Beverly Hills socialite coming her way to the Big Apple. Hailee takes off in her car to find peace, abandoning a Christmas special she is due to host for her producer. After running over a small town judge’s Christmas display, she instead finds herself stuck in the town of Carver Bend with a $100 fine and sentenced to 25 hours of community service. While there, she’s befriended by Beck Thomas (Jefferson Brown), a budding artist. He asks for her help to save the local community art center he runs for the town’s kids, by helping them build their float for the annual Christmas Parade - the winner will receive enough money to save the center from a pending sale. Short on Christmas spirit, due to an experience in her past, Hailee has to find a way to inspire both the kids and Beck – as well as herself – to bring back the spirit of what Christmas is all about, love.